This is a sponsored post. Opinions are my own.
Starting a business can be a daunting task. Exciting for sure, but once the dust settles it’s normal to wonder what’s next. Even with the most detailed business plan, there are bound to be so many surprises that you’re just not prepared for. It’s part of the process.
I spent years in the customer service industry before I took the leap to work for myself. It wasn’t something I particularly wanted to spend the rest of my life doing, but it was a great starting point to my ultimate destination. And while it’s still just me here, a professional blogging mom sitting behind a computer screen, there are similarities and definitely lessons I carry with me from that time.
What lessons exactly, you might ponder? Funny you should ask. While I am not a business major, and most of what I know has been collected through trial and error as I’ve bumbled about, I have accumulated a bit of experience. Here are my universal top three keys that are essential to the success of any business and any position, from customer service to blogging.
1. Customers come first – Even though I have the luxury of spending my days in pajamas, comfortably lost in a plethora of screens now, it’s still as important to know, communicate, and respect your customers, clients, readers, or whoever you’re catering to just as much as if they were face to face in front of you. When you’re ready to make the most of every customer interaction, guided tour software is the next step that will help take your business to the next level.
2. Know your product – No matter what you’re selling or offering, make sure it’s catered to the right people. As such, product usage analytics are a great way to take the guesswork out of customer success. Because you also need to make sure you’re spending your time wisely for maximum benefit to everyone.
3. Work your passion – The standard customer service job wasn’t a good fit for me. I’m not the most outgoing and am terrible at small talk, both are kind of important when dealing with new people every day. Luckily, I found a path more suited for me and the stage my life is in. That doesn’t mean my job is void of any customer interaction. In fact, now my product, this blog, is essentially myself and I need to find new ways daily to sell myself to customers, readers, potential business partners, advertisers, and anyone who just happens to stumble here accordingly.
It’s been about 6 years now since I started this journey as a self-employed work-at-home mom. It hasn’t always been easy. But I’m so glad every day that I get to do what truly makes me happy in the home I love, with the people I love.